Sump Pump Installation & Repairs in Council Bluffs, IA

We had a drain issue that was flooding our basement and laundry area via floor drain/utility sink, when running the washing machine. From the beginning to end, my experience was wonderful. Calling to schedule was super easy, and though I cannot recall her name at this moment (sorry!!) - the gal who answered and scheduled our service, was nothing short of understanding, kind and responsive to our needs. She was able to get us scheduled within a couple days, which we greatly appreciated. Never fun getting behind on laundry or cleaning up a water mess. Thomas N. was sent out to handle this reoccuring issue and I simply cannot say enough positive things about him! He was fantastic from the first step into our home. He was professional, respectful, extremely informative, and kind. I appreciated his thoughts and recommendations, his attention to detail, the thoroughness, with a great sense of humor to take a little stress off the situation! He treated our home and problem, like his own and took great care in work. He assured me he would figure out what was going on and know how fix it. Which he did!! Of course we hope to not need service in the future, but should that time come, we will definitely be calling A Raymond again! And would be happy if Thomas was our guy again.

Jon did amazing work! Got an appointment with A Raymond Plumbing through HomeServe, and every step was fantastic. Their scheduler was friendly and knowledgeable. Was able to get an appointment quickly and at a time that fit my schedule. Jon arrived on time, was super friendly and communicated well throughout the whole process. My backed up basement toilet ended up needing to be cleared all the way to the street, and he was able to take care of all the HomeServe stuff while continuing to work extremely hard, needing to auger multiple locations. Overall an excellent experience!